:root{--bg:#f7f5f2;--card:#fff;--ink:#1f2937;--muted:#6b7280;--line:#ebe5de;--pri:#ea580c;--pri2:#c2410c;--pri-soft:#fff7ed;--pri-line:#fed7aa;--ok:#16a34a;--warn:#d97706;--bad:#dc2626;--side:#1c1917;--side2:#292524}
*{box-sizing:border-box}
body{margin:0;font:14px/1.45 system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif;color:var(--ink);background:var(--bg)}
a{color:var(--pri);text-decoration:none}a:hover{text-decoration:underline}
h1{font-size:20px;margin:0 0 14px}h2{font-size:16px;margin:0 0 10px}h3{font-size:14px;margin:0 0 8px}
.shell{display:flex;min-height:100vh}
.side{width:220px;background:var(--side);color:#d6d3d1;border-top:4px solid var(--pri);padding:14px 10px;display:flex;flex-direction:column;gap:2px;position:sticky;top:0;height:100vh}
.side .brand{color:#fff;font-weight:700;font-size:16px;padding:6px 10px 16px;margin-bottom:6px;border-bottom:1px solid var(--side2)}.side .brand img{display:block;max-width:170px;max-height:56px;margin-bottom:6px;background:#fff;border-radius:6px;padding:4px 6px}.side .brand small{display:block;font-weight:400;color:#a8a29e;font-size:12px}
.wordmark{font-weight:800;letter-spacing:.06em;color:var(--pri);text-transform:uppercase}
.side a{color:#d6d3d1;padding:8px 10px;border-radius:6px;border-left:3px solid transparent}.side a:hover{background:var(--side2);color:#fff;text-decoration:none}.side a.on{background:var(--side2);color:#fff;border-left-color:var(--pri);font-weight:600}
.side a.new{margin-top:12px;text-align:center;color:#fff;border-left:0}.side a.new:hover{background:var(--pri2)}
.side .ver{margin-top:auto;padding:10px;font-size:11px;color:#78716c}
.ver{font-size:12px;color:var(--muted)}.center{text-align:center}
.card.login{border-top:4px solid var(--pri)}.login-brand{text-align:center;margin-bottom:10px}.login-brand img{max-width:220px;max-height:80px}.login-brand .wordmark{font-size:28px}
.main{flex:1;min-width:0}
.top{border-bottom:2px solid var(--pri-line)!important;display:flex;align-items:center;justify-content:space-between;gap:12px;background:#fff;border-bottom:1px solid var(--line);padding:10px 18px;position:sticky;top:0;z-index:5}
.gsearch{flex:1;max-width:520px}.gsearch input{width:100%}
.who{display:flex;gap:12px;align-items:center;white-space:nowrap}
.content{padding:18px;max-width:none}.content.narrow{max-width:420px;margin:60px auto}
.card{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:16px;margin-bottom:16px}
.grid{display:grid;gap:16px}.g2{grid-template-columns:repeat(2,minmax(0,1fr))}.g3{grid-template-columns:repeat(3,minmax(0,1fr))}.g4{grid-template-columns:repeat(4,minmax(0,1fr))}
.split{display:grid;grid-template-columns:minmax(0,2fr) minmax(0,1fr);gap:16px}
@media(max-width:1000px){.g2,.g3,.g4,.split{grid-template-columns:1fr}.side{display:none}}
.stat{background:#fff;border:1px solid var(--line);border-radius:10px;padding:14px;border-left:4px solid var(--pri)}a.stat:hover{background:var(--pri-soft);text-decoration:none}.stat b{display:block;font-size:26px;color:var(--pri2)}.stat span{color:var(--muted)}
table{width:100%;border-collapse:collapse;background:#fff}th,td{text-align:left;padding:8px 10px;border-bottom:1px solid var(--line);vertical-align:top}
th{font-size:12px;text-transform:uppercase;letter-spacing:.03em;color:var(--muted);background:#f9fafb}
tr:hover td{background:#fafafa}
.tbl{border:1px solid var(--line);border-radius:10px;overflow:auto}
label{display:block;font-weight:600;font-size:12px;color:#374151;margin:10px 0 4px}
input,select,textarea{width:100%;padding:8px 10px;border:1px solid #d1d5db;border-radius:7px;font:inherit;background:#fff}
input[type=checkbox],input[type=radio]{width:auto}
textarea{min-height:80px}
input:focus,select:focus,textarea:focus{outline:2px solid var(--pri-line);border-color:var(--pri)}
.row{display:flex;gap:10px;flex-wrap:wrap;align-items:flex-end}.row>*{flex:1;min-width:140px}
.btn,button{display:inline-block;padding:8px 14px;border-radius:7px;border:1px solid var(--pri);background:var(--pri);color:#fff;font:inherit;font-weight:600;cursor:pointer}
.btn:hover,button:hover{background:var(--pri2);text-decoration:none}
.btn.sec,button.sec{background:#fff;color:var(--pri)}.btn.bad,button.bad{background:var(--bad);border-color:var(--bad)}.btn.ok,button.ok{background:var(--ok);border-color:var(--ok)}
.btn.sm,button.sm{padding:4px 9px;font-size:12px}
button.link{background:none;border:0;color:var(--pri);padding:0;font-weight:400}
.inline{display:inline}
.badge{display:inline-block;padding:2px 8px;border-radius:999px;font-size:12px;font-weight:600;color:var(--c);background:color-mix(in srgb,var(--c) 12%,white);border:1px solid color-mix(in srgb,var(--c) 30%,white);white-space:nowrap}
.muted{color:var(--muted)}.small{font-size:12px}.right{text-align:right}.nowrap{white-space:nowrap}
.flash{padding:10px 14px;border-radius:8px;margin-bottom:14px;border:1px solid}
.flash.success{background:#f0fdf4;border-color:#bbf7d0;color:#166534}.flash.error{background:#fef2f2;border-color:#fecaca;color:#991b1b}
.flash.warning{background:#fffbeb;border-color:#fde68a;color:#92400e}.flash.info{background:#eff6ff;border-color:#bfdbfe;color:#1e40af}
.alert{padding:10px 14px;border-radius:8px;margin-bottom:10px;font-weight:600}
.alert.red{background:#fef2f2;color:#991b1b;border:1px solid #fecaca}.alert.orange{background:#fff7ed;color:#9a3412;border:1px solid #fed7aa}.alert.yellow{background:#fefce8;color:#854d0e;border:1px solid #fef08a}
dl.kv{display:grid;grid-template-columns:140px minmax(0,1fr);gap:4px 10px;margin:0}dl.kv dt{color:var(--muted)}dl.kv dd{margin:0;min-width:0;overflow-wrap:anywhere}
.thread{display:flex;flex-direction:column;gap:10px}
.msg{border:1px solid var(--line);border-radius:8px;padding:10px;background:#fff}.msg.internal{background:#fffbeb;border-color:#fde68a}
.msg.sms_in,.msg.sms_out{background:#eff6ff;border-color:#bfdbfe}.msg.system{background:#f9fafb}.msg.field{background:#f0fdf4;border-color:#bbf7d0}
.msg .meta{font-size:12px;color:var(--muted);margin-bottom:4px}
.msg .body{white-space:pre-wrap}
.pager{display:flex;gap:6px;align-items:center;margin-top:10px}.pager a,.pager .cur{padding:4px 9px;border:1px solid var(--line);border-radius:6px;background:#fff}.pager .cur{background:var(--pri);color:#fff}
.checks label{font-weight:400;display:flex;gap:6px;align-items:center;margin:4px 0}
.sla-ok{color:var(--ok)}.sla-warn{color:var(--warn);font-weight:600}.sla-bad{color:var(--bad);font-weight:700}
.tabs{display:flex;gap:6px;margin-bottom:12px;flex-wrap:wrap}.tabs a{padding:6px 12px;border-radius:7px;background:#fff;border:1px solid var(--line)}.tabs a.on{background:var(--pri);color:#fff;border-color:var(--pri)}
th{background:var(--pri-soft)!important;color:#9a3412!important}
h1{color:#1c1917}
.empty{padding:20px;text-align:center;color:var(--muted)}
.hint{font-size:12px;color:var(--muted);margin-top:3px}
.colpick{position:relative}.colpick summary{list-style:none;cursor:pointer}.colpick summary::-webkit-details-marker{display:none}
.colpick form{position:absolute;right:0;top:36px;z-index:20;width:260px;box-shadow:0 8px 24px rgba(0,0,0,.12)}
.area-prov{border-bottom:1px solid var(--line);padding:8px 0}.area-prov:last-child{border-bottom:0}
.area-city{display:flex;justify-content:space-between;gap:8px;padding:6px 12px;margin:2px 0;border-radius:6px;color:var(--ink)}
.area-city:hover{background:var(--pri-soft);text-decoration:none}.area-city.on{background:var(--pri-soft);color:var(--pri2);font-weight:600;box-shadow:inset 3px 0 0 var(--pri)}
details.inline-edit{display:inline-block}details.inline-edit summary{cursor:pointer;color:var(--pri);list-style:none}details.inline-edit summary::-webkit-details-marker{display:none}
details.inline-edit[open]{display:block}
.hbar{display:flex;align-items:center;gap:8px}
button.del,.btn.del{background:#fff;color:var(--bad);border-color:#fecaca}button.del:hover{background:#fef2f2}
/* CSR script guide */
.csr-wrap{display:grid;grid-template-columns:minmax(0,1fr) 380px;gap:16px;align-items:start}
.csr-wrap.noguide{grid-template-columns:minmax(0,1fr)}.csr-wrap.noguide .guide{display:none}
@media(max-width:1200px){.csr-wrap{grid-template-columns:1fr}}
.guide{position:sticky;top:70px;max-height:calc(100vh - 90px);overflow:auto;background:#fffbf5;border:1px solid var(--pri-line);border-top:4px solid var(--pri);border-radius:10px;padding:12px}
.guide-head{display:flex;align-items:center;gap:6px;margin-bottom:8px}.guide-head b{color:var(--pri2)}.guide-head .link{margin-left:auto}
.guide-card{background:#fffbf5;border-color:var(--pri-line);border-top:4px solid var(--pri)}
details.script{background:#fff;border:1px solid var(--line);border-radius:8px;margin-bottom:8px}
details.script summary{cursor:pointer;padding:8px 10px;font-weight:600;font-size:13px}
details.script[open] summary{border-bottom:1px dashed var(--line)}
details.script .say{padding:10px 12px;font-size:14px;line-height:1.55}
.say b.sv{color:var(--pri2);background:var(--pri-soft);padding:0 3px;border-radius:3px}
.guide-show{position:fixed;right:18px;bottom:18px;z-index:30}

.live-dot{display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:600;color:#16a34a;background:#dcfce7;border-radius:999px;padding:2px 8px 2px 6px;vertical-align:middle;margin-left:6px;text-transform:uppercase;letter-spacing:.04em}
.live-dot::before{content:"";width:7px;height:7px;border-radius:50%;background:#16a34a;animation:livepulse 2s infinite}
@keyframes livepulse{0%,100%{opacity:1}50%{opacity:.3}}

.row>.reply-actions{flex:0 0 auto;min-width:0;display:flex;gap:6px;flex-wrap:wrap;align-items:center}

/* Chats */
.nav-count{display:inline-block;min-width:18px;padding:0 6px;border-radius:999px;background:#ea580c;color:#fff;font-size:11px;font-weight:700;text-align:center;line-height:18px;margin-left:4px}
.chat-app{display:grid;grid-template-columns:320px minmax(0,1fr) 300px;gap:0;height:calc(100vh - 120px);min-height:520px;border:1px solid var(--line);border-radius:10px;background:#fff;overflow:hidden}
.chat-app:not(:has(.chat-side)){grid-template-columns:320px minmax(0,1fr)}
.chat-list{border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0}
.chat-search{padding:10px;border-bottom:1px solid var(--line)}
.chat-filters{display:flex;flex-wrap:wrap;gap:4px;padding:8px 10px;border-bottom:1px solid var(--line);font-size:12px;align-items:center}
.chat-filters a{padding:3px 9px;border-radius:999px;border:1px solid var(--line);color:inherit;text-decoration:none}
.chat-filters a.on{background:#ea580c;border-color:#ea580c;color:#fff}
.chat-filters .sep{flex-basis:100%;height:0}
.chat-items{overflow-y:auto;flex:1}
.chat-item{display:flex;gap:10px;align-items:flex-start;padding:10px 12px;border-bottom:1px solid #f1f1f1;color:inherit;text-decoration:none;border-left:3px solid transparent}
.chat-item:hover{background:#fff7ed}.chat-item.on{background:#ffedd5;border-left-color:#ea580c}.chat-item.unread{background:#fffbf5}
.ch{display:inline-flex;align-items:center;justify-content:center;font-size:9px;font-weight:700;border-radius:4px;padding:1px 4px;color:#fff;flex:0 0 auto}
.ch-sms{background:#16a34a}.ch-fb{background:#1877f2;font-size:12px;width:16px;height:16px;border-radius:50%;padding:0}
.chat-main{display:flex;flex-direction:column;min-width:0;min-height:0;background:#fafaf9}
.chat-empty{margin:auto;text-align:center;padding:30px;max-width:420px}
.chat-head{display:flex;align-items:center;gap:10px;padding:10px 14px;border-bottom:1px solid var(--line);background:#fff}
.chat-head .av{width:34px;height:34px;border-radius:50%;object-fit:cover}
.chat-head .who{flex:1;display:flex;flex-direction:column;min-width:0}
.head-actions{display:flex;gap:6px}
.chat-thread{flex:1;overflow-y:auto;padding:14px 18px;display:flex;flex-direction:column;gap:6px}
.chat-thread .day{align-self:center;font-size:11px;color:var(--muted);background:#f1f1f1;border-radius:999px;padding:2px 10px;margin:8px 0}
.bub{max-width:70%;padding:8px 11px;border-radius:14px;font-size:14px;line-height:1.4;word-wrap:break-word}
.bub.in{align-self:flex-start;background:#fff;border:1px solid var(--line);border-bottom-left-radius:4px}
.bub.out{align-self:flex-end;background:#ffedd5;border:1px solid #fed7aa;border-bottom-right-radius:4px}
.bub.failed{background:#fee2e2;border-color:#fecaca}
.bub .mt{font-size:11px;color:var(--muted);margin-top:4px}
.bub .att{display:block;max-width:240px;max-height:240px;border-radius:8px;margin-top:4px}
.bub .attf{display:inline-block;margin-top:4px}
.chat-compose{border-top:1px solid var(--line);padding:10px 14px;background:#fff}
.chat-compose textarea{width:100%;resize:vertical;min-height:44px}
.chat-compose .row2{display:flex;align-items:center;gap:10px;margin-top:6px}.chat-compose .row2 span{flex:1}
.chat-side{border-left:1px solid var(--line);padding:14px;overflow-y:auto}
.chat-side h3{margin:0 0 4px;font-size:15px}
.chat-side .kv{grid-template-columns:70px 1fr;margin:8px 0}
.link-form{display:flex;gap:6px;margin-top:8px;align-items:flex-start}.link-form .link-box{flex:1;min-width:0;position:relative}.link-form .link-box input{width:100%}
.side-ticket{padding:6px 0;border-bottom:1px solid #f1f1f1;font-size:13px}.side-ticket span{float:right;font-size:12px}
.chat-items .empty,.chat-thread .empty{padding:20px;text-align:center;color:var(--muted)}
@media(max-width:1200px){.chat-app{grid-template-columns:260px minmax(0,1fr)}.chat-side{display:none}}

.msg.fb_in,.msg.fb_out{background:#eef4ff;border-color:#c7d7fe}

.content:has(.chat-app){max-width:none}
.ci-body{flex:1;min-width:0}
.ci-top{display:flex;align-items:baseline;gap:8px}
.ci-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:500}
.chat-item.unread .ci-name{font-weight:700}
.ci-time{font-size:11px;color:var(--muted);white-space:nowrap}.chat-item.unread .ci-time{color:#ea580c;font-weight:600}
.ci-text{font-size:13px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin-top:1px}
.chat-item.unread .ci-text{color:#1c1917}
.ci-meta{display:flex;gap:8px;font-size:11px;color:var(--muted);margin-top:3px;align-items:center}
.ci-meta .count{margin-left:auto;background:#ea580c;color:#fff;border-radius:999px;padding:0 7px;font-weight:700;line-height:18px}
.av{--h:20;position:relative;flex:0 0 auto;width:38px;height:38px;border-radius:50%;background:hsl(var(--h) 55% 88%);color:hsl(var(--h) 45% 30%);display:inline-flex;align-items:center;justify-content:center;font-size:14px}
.av.lg{width:42px;height:42px;font-size:15px}
.av img{position:absolute;inset:0;width:100%;height:100%;border-radius:50%;object-fit:cover}
.av .av-ch{position:absolute;right:-3px;bottom:-3px;width:17px;height:17px;border-radius:50%;border:2px solid #fff;font-style:normal;font-size:9px;font-weight:700;color:#fff;display:flex;align-items:center;justify-content:center}
.av .av-ch.fb{background:#1877f2;font-size:11px}.av .av-ch.sms{background:#16a34a}
.chat-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin:18px 0}
.chat-stats a{border:1px solid var(--line);border-radius:10px;padding:12px 6px;color:inherit;text-decoration:none;background:#fff}
.chat-stats a:hover{border-color:#ea580c}
.chat-stats b{display:block;font-size:24px;color:#ea580c}.chat-stats span{font-size:12px;color:var(--muted)}
.quick{display:flex;gap:6px;overflow-x:auto;padding-bottom:6px;scrollbar-width:thin}
.quick .qr{flex:0 0 auto;font-size:12px;padding:4px 10px;border-radius:999px;border:1px solid #fed7aa;background:#fff7ed;color:#9a3412;cursor:pointer;white-space:nowrap}
.quick .qr:hover{background:#ffedd5}
.chat-head .who{align-items:flex-start;text-align:left}
.link-results{position:absolute;left:0;right:0;top:calc(100% + 4px);z-index:20;background:#fff;border:1px solid var(--line);border-radius:8px;box-shadow:0 8px 24px rgba(0,0,0,.12);max-height:320px;overflow-y:auto}
.link-results .lr{display:block;width:100%;text-align:left;background:#fff;border:0;border-bottom:1px solid #f1f1f1;padding:8px 10px;cursor:pointer;color:inherit;font:inherit}
.link-results .lr:hover,.link-results .lr.on{background:#fff7ed}
.link-results .lr b{display:block;font-size:13px}.link-results .lr span{display:block;font-size:12px;color:var(--muted)}.link-results .lr small{display:block;font-size:11px;color:var(--muted)}
.link-results .lr-none{padding:10px;font-size:12px;color:var(--muted)}

/* Settings */
.settings{display:grid;grid-template-columns:220px minmax(0,1fr);gap:0;background:#fff;border:1px solid var(--line);border-radius:10px;max-width:1100px;position:relative}
.stabs{border-right:1px solid var(--line);padding:10px;display:flex;flex-direction:column;gap:2px;position:sticky;top:70px;align-self:start}
.stabs a{display:flex;align-items:center;justify-content:space-between;padding:9px 12px;border-radius:8px;color:inherit;text-decoration:none;font-size:14px}
.stabs a:hover{background:#fff7ed}.stabs a.on{background:#ffedd5;color:#9a3412;font-weight:600}
.stabs .dot{width:8px;height:8px;border-radius:50%;background:#d6d3d1}.stabs .dot.on{background:#16a34a}
.spanes{padding:18px 24px 8px;min-width:0}
.spane h2{margin:0 0 12px;font-size:20px}
.spane h3{margin:24px 0 8px;font-size:15px;padding-top:14px;border-top:1px solid #f1f1f1}
.spane h2+h3{margin-top:4px;padding-top:0;border-top:0}
.sf{margin-bottom:12px}.sf label{display:block}
.sf textarea{width:100%;resize:vertical}
.switch{display:flex!important;align-items:center;gap:10px;cursor:pointer;font-weight:500}
.switch input{position:absolute;opacity:0;pointer-events:none}
.switch span{flex:0 0 auto;width:38px;height:22px;border-radius:999px;background:#d6d3d1;position:relative;transition:.15s}
.switch span::after{content:"";position:absolute;top:3px;left:3px;width:16px;height:16px;border-radius:50%;background:#fff;transition:.15s;box-shadow:0 1px 2px rgba(0,0,0,.2)}
.switch input:checked+span{background:#ea580c}.switch input:checked+span::after{left:19px}
.switch input:focus-visible+span{outline:2px solid #fdba74;outline-offset:2px}
.pill{display:inline-block;font-size:11px;font-weight:600;padding:1px 8px;border-radius:999px;background:#f1f1f1;color:#78716c;vertical-align:middle;margin-left:4px}
.pill.ok{background:#dcfce7;color:#15803d}
.copy{display:flex;gap:6px}.copy input{flex:1;min-width:0;background:#fafaf9;font-family:ui-monospace,Menlo,monospace;font-size:13px}
.sstat{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:16px}
.sstat div{border:1px solid var(--line);border-radius:10px;padding:10px 12px;background:#fafaf9}
.sstat b{display:block;font-size:20px}.sstat span{font-size:12px;color:var(--muted)}
.sstat .okc{color:#16a34a}.sstat .offc{color:#a8a29e}
.steps{margin:0 0 14px;padding-left:20px;line-height:1.6}
.lgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:10px}
.lgrid a{border:1px solid var(--line);border-radius:10px;padding:12px 14px;color:inherit;text-decoration:none}
.lgrid a:hover{border-color:#ea580c;background:#fff7ed}
.lgrid b{display:block;color:#9a3412}.lgrid span{font-size:12px;color:var(--muted)}
.sbar{grid-column:2;position:sticky;bottom:0;background:#fff;border-top:1px solid var(--line);padding:10px 24px;display:flex;justify-content:flex-end;align-items:center;gap:12px;border-radius:0 0 10px 0}
#dirty{color:#c2410c}
code{background:#f5f5f4;border-radius:4px;padding:0 4px;font-size:12px}
@media(max-width:900px){.settings{grid-template-columns:1fr}.stabs{flex-direction:row;flex-wrap:wrap;border-right:0;border-bottom:1px solid var(--line);position:static}.sbar{grid-column:1}.sstat{grid-template-columns:repeat(2,1fr)}}

/* Chat logs */
.logs-filter{display:flex;gap:10px;flex-wrap:wrap;align-items:flex-end}.logs-filter>div{flex:1;min-width:140px}
.chat-stats.wide{grid-template-columns:repeat(5,1fr);margin:0 0 16px}
.chat-stats.wide div{border:1px solid var(--line);border-radius:10px;padding:12px;background:#fff;text-align:center}
.warnc{color:#c2410c!important;font-weight:600}
table.logs td{vertical-align:top}
.transcript{max-width:900px}
.tday{text-align:center;font-size:12px;color:var(--muted);margin:14px 0 8px;font-weight:600}
.tev{font-size:12px;color:#57534e;background:#f5f5f4;border-radius:6px;padding:4px 10px;margin:6px 0}
.tev span{color:var(--muted);margin-right:8px}
.tmsg{border-left:3px solid #d6d3d1;padding:6px 12px;margin:6px 0}
.tmsg.in{border-color:#0ea5e9}.tmsg.agent{border-color:#ea580c;background:#fff7ed}.tmsg.auto{border-color:#a8a29e;background:#fafaf9}
.tmsg .th{font-size:12px;color:var(--muted);display:flex;gap:10px}.tmsg .th b{color:#1c1917}
.tmsg .tb{margin-top:2px;white-space:normal;word-wrap:break-word}
@media print{.side,.top,.noprint,.flash,.alert{display:none!important}.content{padding:0;max-width:none}.card{border:0;box-shadow:none}.tmsg{break-inside:avoid}}
.chat-ev{align-self:center;font-size:11px;color:#78716c;background:#f5f5f4;border-radius:999px;padding:2px 10px;margin:2px 0}

.new-chat{display:block;margin:10px 10px 0;text-align:center}
.chat-new{padding:22px 26px;max-width:640px;overflow-y:auto}
.chat-new form{display:block}.chat-new .link-box{margin-bottom:6px}
.chat-new textarea{width:100%}.chat-new .row2{display:flex;align-items:center;gap:10px;margin-top:8px}.chat-new .row2 span{flex:1}
.chat-new .picked{color:#15803d;margin:-2px 0 8px}
.report-tabs{margin:0 0 12px}
table.smslog td{vertical-align:top}table.smslog tr.failed td{background:#fef2f2}
.smslog .msgcell{max-width:460px;word-wrap:break-word}
.dir{font-size:11px;font-weight:700;border-radius:4px;padding:1px 6px;white-space:nowrap}.dir.in{background:#e0f2fe;color:#0369a1}.dir.out{background:#ffedd5;color:#c2410c}
.nowrap{white-space:nowrap}

/* AI assistant (v1.12) */
.ai-tag{font-size:11px;font-weight:600;color:#6d28d9;background:#ede9fe;border-radius:999px;padding:0 7px}
.ai-tag.need{color:#b45309;background:#fef3c7}
.ai-bar{display:flex;align-items:center;gap:10px;justify-content:space-between;padding:7px 14px;font-size:13px;border-bottom:1px solid #e7e5e4;background:#fafaf9}
.ai-bar.active{background:#f5f3ff;color:#4c1d95}
.ai-bar.handoff{background:#fffbeb;color:#92400e}
.ai-bar button{flex:none}
.bub.out.ai{background:#ede9fe;border-color:#ddd6fe;color:#2e1065}
.bub.out.ai .mt{color:#6d28d9}
.ai-try{display:flex;gap:8px;align-items:flex-start}
.ai-try textarea{flex:1}
.ai-result{white-space:pre-wrap;background:#f5f3ff;border:1px solid #ddd6fe;border-radius:8px;padding:10px 12px;font-size:13px;margin-top:8px}

/* Public registration page (v1.13) */
body.pub{background:var(--bg)}
.pub-wrap{max-width:520px;margin:0 auto;padding:20px 14px 30px}
.pub-brand{text-align:center;margin:6px 0 14px}.pub-brand img{max-width:200px;max-height:70px}.pub-brand .wordmark{font-size:26px}
.pub-card{border-top:4px solid var(--pri)}.pub-card h1{font-size:21px;margin:0 0 6px}
.pub-card label{display:block;margin-top:12px}
.pub-card input,.pub-card select,.pub-card textarea{width:100%;font-size:16px}
.pub-err{color:var(--bad);font-size:13px;margin-top:4px}
.pub-consent{display:flex!important;gap:8px;align-items:flex-start;font-size:13px;margin-top:16px!important}.pub-consent input{width:auto;margin-top:3px}
.pub-icon{width:52px;height:52px;border-radius:50%;margin:4px auto 8px;display:grid;place-items:center;font-size:26px;font-weight:700;background:#fef3c7;color:#b45309}
.pub-icon.ok{background:#dcfce7;color:#15803d}
.pub-foot{text-align:center;color:var(--muted);font-size:12px;margin-top:14px}
.reg-why{font-size:11px;color:#6d28d9;background:#ede9fe;border-radius:999px;padding:0 7px;margin-right:4px}
.reg-box{border:1px solid var(--line);border-radius:8px;padding:8px 10px;margin-top:10px;font-size:13px}

/* Delete (v1.13.3) */
button.danger,.btn.danger:not(.sec){background:var(--bad);border-color:var(--bad);color:#fff}
.btn.sec.danger{color:var(--bad);border-color:#fecaca}
.danger-link{color:var(--bad)}

/* Chat alerts popup (v1.14.1) */
.ca-stack{position:fixed;right:18px;bottom:18px;z-index:9999;display:flex;flex-direction:column;gap:10px;width:340px;max-width:calc(100vw - 36px)}
.ca-card{position:relative;background:#fff;border:1px solid var(--line);border-left:5px solid var(--pri);border-radius:10px;box-shadow:0 10px 30px rgba(0,0,0,.18);padding:12px 14px;font-size:13px;animation:ca-in .25s ease-out}
.ca-card.handoff{border-left-color:#d97706;background:#fffbeb}
.ca-h{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:var(--pri)}.ca-card.handoff .ca-h{color:#b45309}
.ca-name{display:block;font-size:15px;margin:2px 0}
.ca-r{color:#44403c}.ca-t{color:var(--muted);margin-top:4px;font-style:italic}
.ca-a{margin-top:8px;display:flex;gap:6px;align-items:center}
.ca-x{position:absolute;top:6px;right:8px;background:none;border:0;font-size:18px;color:var(--muted);cursor:pointer;padding:0 4px}
.ca-mute{font-weight:400;text-transform:none;color:var(--muted);letter-spacing:0}
@keyframes ca-in{from{transform:translateY(20px);opacity:0}to{transform:none;opacity:1}}

/* AI assistant settings (v1.14.3) */
.sstat.ai6{grid-template-columns:repeat(3,1fr)}
.ai-can{margin:0 0 12px;padding-left:18px;color:#44403c}.ai-can li{margin:3px 0}
.ai-convo{border:1px solid var(--line);border-radius:10px;background:#fafaf9;padding:12px;margin-top:10px;display:flex;flex-direction:column;gap:8px}
.ai-b{max-width:80%;padding:8px 12px;border-radius:12px;font-size:14px;white-space:pre-wrap}
.ai-b span{display:block;font-size:11px;color:var(--muted);margin-bottom:2px}
.ai-b.in{align-self:flex-start;background:#fff;border:1px solid var(--line)}
.ai-b.out{align-self:flex-end;background:#ede9fe;color:#2e1065}.ai-b.out span{color:#6d28d9}
.ai-b.err{align-self:stretch;max-width:none;background:#fef2f2;color:#991b1b;border:1px solid #fecaca}
.ai-act{align-self:center;font-size:12px;color:var(--muted);background:#f1f1f1;border-radius:999px;padding:2px 10px}
.ai-act.warn{background:#fef3c7;color:#92400e}
.ai-log{border:1px solid var(--line);border-radius:10px;font-size:12px;font-family:ui-monospace,Menlo,monospace;max-height:260px;overflow:auto}
.ai-log div{padding:5px 10px;border-bottom:1px solid #f1f1f1;word-break:break-word}.ai-log div:last-child{border-bottom:0}
.ai-log div.err{background:#fef2f2;color:#991b1b}
@media(max-width:1000px){.sstat.ai6{grid-template-columns:repeat(2,1fr)}}

/* Roles page (v1.16) */
.roles-grid{display:grid;grid-template-columns:300px minmax(0,1fr);gap:16px;align-items:start}
@media(max-width:1000px){.roles-grid{grid-template-columns:1fr}}
.role-row{display:flex;flex-direction:column;gap:2px;padding:10px 14px;border-bottom:1px solid var(--line);color:inherit;text-decoration:none}
.role-row:last-child{border-bottom:0}.role-row:hover{background:#fafaf9}.role-row.on{background:#fff7ed;box-shadow:inset 3px 0 0 var(--pri)}
.perm-h{font-size:13px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin:18px 0 6px}
.perm{display:flex!important;gap:10px;align-items:flex-start;padding:7px 10px;border:1px solid var(--line);border-radius:8px;margin:0 0 6px;cursor:pointer;font-weight:400}
.perm:hover{border-color:#fdba74}.perm input{width:auto;margin-top:3px}.perm.warn{border-color:#fecaca;background:#fef2f2}
.perm-matrix th{font-size:12px;white-space:nowrap}.perm-matrix td{font-size:13px;padding:5px 10px}
.perm-matrix tr.grp td{background:#fafaf9;font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);font-weight:600}
.perm-matrix .yes{color:#16a34a;font-weight:700}

/* Quick replies page (v1.16.1) */
.qr-row{display:flex;gap:10px;background:#fff;border:1px solid var(--line);border-radius:10px;padding:10px;margin-bottom:8px}
.qr-row.off{opacity:.55}
.qr-move{display:flex;flex-direction:column;gap:4px}.qr-move button{padding:2px 8px}
.qr-main{flex:1;min-width:0}
.qr-top{display:flex;gap:8px;align-items:center;margin-bottom:6px;flex-wrap:wrap}
.qr-top .qr-label{flex:1;min-width:160px;font-weight:600}.qr-top select{width:auto}
.qr-on{display:flex!important;gap:4px;align-items:center;font-size:13px;margin:0!important;white-space:nowrap}.qr-on input[type=checkbox]{width:auto}
.qr-main textarea{width:100%}
#qr-preview-box{width:100%;margin-top:8px}
.ai-fixed{background:#f5f5f4;border:1px solid var(--line);border-radius:8px;padding:8px 12px;margin:0 0 12px;color:#44403c}

/* v1.17: location button */
.loc-box{margin-top:14px;padding:8px 10px;border:1px solid var(--line,#e5e7eb);border-radius:8px;background:#f8fafc}
.loc-box a{word-break:break-all}
.chat-btn{display:inline-block;margin-top:4px;padding:3px 10px;border:1px solid #93c5fd;border-radius:14px;background:#eff6ff;color:#1d4ed8;font-size:12px}

/* v1.19: nearest Track-IT units */
.near-list{margin:0;padding-left:16px;font-size:13px;line-height:1.35;white-space:nowrap}
.near-list a{color:inherit;text-decoration:none;border-bottom:1px dotted #9ca3af}

/* v1.20: attach + emoji in the reply box */
.chat-compose .row2{position:relative}
.chat-compose .tool{background:none;border:1px solid var(--line,#e5e7eb);color:inherit;padding:4px 8px;font-size:17px;line-height:1;border-radius:8px;cursor:pointer}
.chat-compose .tool:hover{background:#fff7ed;border-color:#fed7aa}
.emoji-pop{position:absolute;bottom:40px;left:0;z-index:20;width:330px;max-height:220px;overflow:auto;display:grid;grid-template-columns:repeat(9,1fr);gap:2px;padding:8px;background:#fff;border:1px solid var(--line,#e5e7eb);border-radius:10px;box-shadow:0 8px 24px rgba(0,0,0,.12)}
.emoji-pop[hidden]{display:none}
.emoji-pop button{background:none;border:0;font-size:20px;padding:3px;border-radius:6px;cursor:pointer;color:inherit}
.emoji-pop button:hover{background:#f3f4f6}
.att-chip{display:inline-flex;align-items:center;gap:6px;margin-top:6px;padding:3px 10px;background:#eff6ff;border:1px solid #bfdbfe;border-radius:999px;font-size:13px}
.att-chip[hidden]{display:none}
.att-chip .link{background:none;border:0;color:#b91c1c;cursor:pointer;padding:0 2px}

/* v1.20.1: sending / upload status */
.chat-pending{display:flex;flex-direction:column;align-items:flex-end;gap:6px;padding:0 14px}
.chat-pending:empty{display:none}
.chat-pending .bub{margin:6px 0 0;opacity:.95}
.chat-pending .att{max-width:220px;max-height:160px;display:block;border-radius:8px;opacity:.85}
.up-status{margin-top:6px;font-size:12px;color:#6b7280;min-width:220px}
.up-bar{height:5px;background:#fde7d3;border-radius:999px;overflow:hidden;margin-bottom:4px}
.up-bar[hidden]{display:none}
.up-bar i{display:block;height:100%;width:0;background:#ea580c;transition:width .2s}
.up-status.ok{color:#15803d}.up-status.ok .up-bar i{background:#16a34a}
.up-status.err{color:#b91c1c}.up-status.err .up-bar i{background:#dc2626}
.up-status .link{background:none;border:0;padding:0;color:#c2410c;text-decoration:underline;cursor:pointer;font-size:12px}

/* v1.21: registration → subscriber form */
.reg-from{background:#fff7ed;border:1px solid #fed7aa;border-radius:8px;padding:10px 12px;margin-bottom:12px;font-size:14px}

/* v1.22: NAP boxes page */
.nap-stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:14px}
.nap-stats .stat{background:#fff;border:1px solid var(--line,#e5e7eb);border-radius:10px;padding:12px 14px}
.nap-stats .stat b{display:block;font-size:22px}
.nap-stats .stat span{font-size:13px;color:#6b7280}
.nap-stats .stat.warn b{color:#c2410c}
.nap-split{grid-template-columns:minmax(0,1.9fr) minmax(320px,1fr)}
.nap-filter{padding:10px 12px;margin-bottom:8px;align-items:center}
.chips{display:flex;gap:6px;flex-wrap:wrap;margin:6px 0 10px}
.chips .chip{padding:4px 12px;border:1px solid var(--line,#e5e7eb);border-radius:999px;background:#fff;font-size:13px;color:inherit;text-decoration:none}
.chips .chip.on{background:#ea580c;border-color:#ea580c;color:#fff}
.chips .chip b{font-weight:600;opacity:.75}
tr.sel td{background:#fff7ed}
tr.off td{color:#9ca3af}
.nap-bar{height:5px;background:#e5e7eb;border-radius:999px;overflow:hidden;margin-top:3px;max-width:110px}
.nap-bar i{display:block;height:100%;background:#16a34a}
.nap-bar.hi i{background:#f59e0b}.nap-bar.full i{background:#dc2626}
.nap-open{display:inline-block;min-width:22px;text-align:center;padding:1px 7px;border-radius:999px;background:#fef3c7;color:#92400e;font-weight:600;text-decoration:none}
.nap-open.many{background:#fee2e2;color:#b91c1c}
.nap-form .link{background:none;border:0;padding:0;color:#c2410c;cursor:pointer;font-size:13px}
.nap-subs{width:100%;margin-top:6px}
.nap-subs tr.dupe td{background:#fee2e2}
@media (max-width:1100px){.nap-split{grid-template-columns:1fr}.nap-stats{grid-template-columns:repeat(2,1fr)}}

.sbar[hidden]{display:none}

.trackit-status{font-size:13px;padding:8px 10px;border-radius:8px;background:#f3f4f6;color:#4b5563}
.trackit-status.ok{background:#dcfce7;color:#166534}
.trackit-status.bad{background:#fee2e2;color:#991b1b}

.near-list .eta{display:inline-block;margin-left:2px;padding:0 6px;border-radius:999px;background:#ecfdf5;color:#047857;font-size:12px;font-weight:600}
.near-list .eta.wait{background:#f3f4f6;color:#9ca3af;font-weight:400}
.near-list .eta.none{background:#f3f4f6;color:#6b7280;font-weight:400}

.del-chat{color:#b91c1c !important;border-color:#fecaca !important}
.del-chat:hover{background:#fef2f2 !important}

.del-link{background:none;border:0;padding:0;color:#b91c1c;cursor:pointer;font:inherit}
.del-link:hover{text-decoration:underline}

/* v1.25.5: sortable headers */
th a.sort-th{color:inherit;text-decoration:none;white-space:nowrap}
th a.sort-th:hover{text-decoration:underline}
.sort-ar{opacity:.35;font-size:.85em;margin-left:2px}
th a.sort-th.on .sort-ar{opacity:1}

/* Searchable dropdowns */
.ss-panel{position:fixed;z-index:1000;background:#fff;border:1px solid #d1d5db;border-radius:8px;box-shadow:0 10px 28px rgba(0,0,0,.18);display:flex;flex-direction:column;overflow:hidden}
.ss-panel .ss-q{border:0;border-bottom:1px solid var(--line);border-radius:0;padding:9px 11px;outline:none}
.ss-list{overflow-y:auto;flex:1;padding:4px 0}
.ss-opt{padding:7px 12px;cursor:pointer;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ss-opt.none{color:var(--muted)}.ss-opt.sel{font-weight:600;color:var(--pri2)}.ss-opt.hi{background:var(--pri-soft)}.ss-opt.dis{color:#bbb;cursor:default}
.ss-empty{padding:10px 12px;color:var(--muted)}

/* Bulk select (subscribers) */
.bulk-bar{display:flex;flex-wrap:wrap;align-items:center;gap:8px 12px;margin:0 0 10px}
.bulk-bar #bulk-count{font-weight:600}
tr.picked td{background:#fff1f0}
button:disabled{opacity:.45;cursor:not-allowed}

/* Import wizard */
.steps{display:flex;flex-wrap:wrap;gap:6px;margin:0 0 14px}
.steps span{padding:5px 12px;border-radius:999px;background:#fff;border:1px solid var(--line);color:var(--muted)}
.steps span.on{background:var(--pri);border-color:var(--pri);color:#fff;font-weight:600}
.steps span.done{background:var(--pri-soft);border-color:var(--pri-line);color:var(--pri2)}
.alert.green{background:#f0fdf4;color:#166534;border:1px solid #bbf7d0}
.map-tbl td{vertical-align:middle}
.map-tbl tr.need td{background:#fef2f2}
.map-tbl tr.unmatched td{color:var(--muted)}
.map-tbl .chip,.sample .chip{display:inline-block;padding:2px 8px;margin:2px 4px 2px 0;border:1px solid var(--line);border-radius:6px;background:#fafaf9;color:var(--ink);font-size:12px}
.new-lists{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:12px}
.new-lists ul{margin:6px 0 0;padding-left:18px;max-height:220px;overflow:auto}
button.rf.on{background:var(--pri);border-color:var(--pri);color:#fff}
a.stat[data-f]{cursor:pointer}
.imp-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:10px;margin-bottom:14px}
.fix-opt{border-left:4px solid #7c3aed}

/* Mobile menu (v1.26.5) */
.nav-btn,.nav-backdrop{display:none}
@media(max-width:1000px){
  .side{display:flex!important;position:fixed;left:0;top:0;bottom:0;height:100%;width:260px;z-index:60;overflow-y:auto;transform:translateX(-105%);transition:transform .2s ease;box-shadow:none}
  body.nav-open .side{transform:none;box-shadow:4px 0 24px rgba(0,0,0,.35)}
  .nav-backdrop{display:block;position:fixed;inset:0;background:rgba(0,0,0,.45);z-index:55;opacity:0;pointer-events:none;transition:opacity .2s}
  body.nav-open .nav-backdrop{opacity:1;pointer-events:auto}
  body.nav-open{overflow:hidden}
  .nav-btn{display:inline-flex;flex-direction:column;justify-content:center;gap:4px;position:relative;width:42px;height:40px;padding:0 10px;background:#fff;border:1px solid var(--line);border-radius:8px;flex:none}
  .nav-btn span{display:block;height:2px;background:var(--ink);border-radius:2px}
  .nav-btn-count{position:absolute;top:-6px;right:-6px;min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:#dc2626;color:#fff;font-size:11px;line-height:18px;text-align:center}
  .top{flex-wrap:wrap;padding:8px 12px;gap:8px}
  .top .gsearch{order:3;flex:1 1 100%;max-width:none}
  .top .who{margin-left:auto;gap:10px;font-size:14px;min-width:0}
  .content{padding:14px 12px}
}
@media(max-width:560px){.who-name .muted{display:none}.who-name{max-width:42vw;overflow:hidden;text-overflow:ellipsis}}
@media print{.side,.nav-btn,.nav-backdrop{display:none!important}}

/* Chat list ⋯ menu (mark read / unread) */
.ci-wrap{position:relative}
.ci-more{position:absolute;right:8px;top:30px;z-index:2;width:30px;height:28px;padding:0;border:1px solid var(--line);border-radius:8px;background:#fff;color:var(--ink);font-size:18px;line-height:1;opacity:0;transition:opacity .12s;cursor:pointer}
.ci-wrap:hover .ci-more,.ci-more:focus,.ci-more.on{opacity:1}
@media(hover:none){.ci-more{opacity:1}}
.ci-more:hover,.ci-more.on{background:#fff7ed;border-color:var(--pri)}
.ci-menu{position:fixed;z-index:1000;background:#fff;border:1px solid #d1d5db;border-radius:8px;box-shadow:0 10px 28px rgba(0,0,0,.18);padding:4px;min-width:170px}
.ci-menu button{display:block;width:100%;text-align:left;background:none;border:0;color:var(--ink);padding:8px 12px;border-radius:6px;font-weight:500;cursor:pointer}
.ci-menu button:hover{background:#fff7ed}
.ci-menu button[hidden]{display:none}